Can I place my order over the phone?
We are more than happy to help you place your order during a telephone conversation. However, due to the systems we have in place, we are unable to take the actual order on a call.
Can I add to an existing order?
Once an order is placed, it is confirmed and finalised in an order confirmation email. Once this email has been sent, it cannot be added to, and you’d have to simply create a new order for the additional items.
Can I cancel/change my order?
The only items that maybe cancelled once an order is placed and confirmed, are items from the Off The Peg Men's Tailoring range. If, however, you have purchased from that range as part of one of our special packages, then unfortunately you cannot cancel the order once the order confirmation has been sent. All other items are made specifically for you, and so once our order confirmation is sent, they cannot be cancelled or amended.
What payment methods do you accept?
We accept all major credit and debit cards.
How does SplitIt work?
We are delighted to be able to offer a 12 month 0% interest split payment scheme through a company called SplitIt. The way this works is that the credit card which you use will be pre-authorised to the value of the order, and a block to that value will be made on the card. Each month, when the next instalment is taken from the card, the block is reduced accordingly. Once the final payment, and the final amount is released from the card, there will be no more block held against the card in any way and your order will have been paid in full.
Will I be charged customs duties?
Absolutely not! All goods will be sent to you direct from Clobber Clothes in the UK. There are therefore no customs or duty charges on any of our goods.
What are your delivery charges?
Simply put, we do not charge our customers for delivery. In addition, we do not make a charge for collecting goods where applicable.
How can I return my unwanted Items?
The only items which are returnable are individually purchased (ie NOT part of a ‘package’) Off The Peg men's tailoring, and ‘try before you buy’ items. Returns or exchanges of the Off The Peg men's tailoring can be arranged via email. For a return or exchange to be accepted, the items MUST be returned in perfect condition AND with all their labels and tickets still attached. If they have been removed or the garments are not in perfect condition, we cannot accept them back. The ‘try before you buy’ returns are arranged specifically via the link on the order confirmation email which you would have received.
When will I get my refund?
If you returned your men's Off The Peg tailored items, we will aim to process the garments, checking that they are in perfect condition, and still have all their tickets and labels attached, as quickly as we possibly can. Once this check has been completed, and all is well, we will look to make an immediate return of your money. In total, we aim for this process to take no more than 3 working days, but at busy times this may take a little longer.
Can I exchange my items?
The only items which can be exchanged are the men's Off The Peg tailored items, and this is arranged via email. It is essential, therefore, that when you place your order for any other item, you thoroughly check that your order details are correct, and that the sizes you have chosen are absolutely right, as no other item is exchangeable.